FREQUENTLY ASKED QUESTIONS
How can we be of better service to you?
WHAT IS KAMPWATER'S SALES PROCESS ?
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The client reaches out to us or we follow up
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We find out from the client what their requirement is? This process could involve several interactions till we get to the final requirement or need.
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Once we have the final requirement we then quote based on that requirement. We also provide a basic Project Schedule with that quote.
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Once the quote is accepted we finalise contracts and or agreements and start with Engineering & Procurement.
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The Manufacturing or Construction process then comes in and the solution is manufactured.
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The client stays connected to the project through a "live" project management platform and is informed weekly on the progress of the project.
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As the project nears completion the client is made aware of final delivery & associated timelines.
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The Solution is shipped to the client and our commissioning team arrives on site to install and commission the solution.
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Kampwater does a project close out and begins client handover training or our Maintenance Team is called in to provide a dedicated operate and maintain solution.
DO WE SERVICE RESIDENTIAL CLIENTS?
Yes we do. Kampwater started off as a residential business and grew into Industrial works. We have a very strong base of residential clients that we still service today. Our residential clients has grown over two and a half thousand clients over the last fifteen years in the Western Cape.
Kampwater has been the agents for Berson & Hanovia for more than five years. Kampwater has completed many projects throughout the Western Cape especially through Municipalities. We have a dedicated team that is able to assist with Engineering, Procurement and Installation of these specialised units.