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FREQUENTLY ASKED QUESTIONS

How can we be of better service to you?

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WHAT IS KAMPWATER'S SALES PROCESS ?

  • The client reaches out to us or we follow up

  • We find out from the client what their requirement is?  This process could involve several interactions till we get to the final requirement or need.

  • Once we have the final requirement we then quote based on that requirement.  We also provide a basic Project Schedule with that quote.

  • Once the quote is accepted we finalise contracts and or agreements and start with Engineering & Procurement.

  • The Manufacturing or Construction process then comes in and the solution is manufactured.

  • The client stays connected to the project through a "live" project management platform and is informed weekly on the progress of the project.

  • As the project nears completion the client is made aware of final delivery & associated timelines.

  • The Solution is shipped to the client and our commissioning team arrives on site to install and commission the solution.

  • Kampwater does a project close out and begins client handover training or our Maintenance Team is called in to provide a dedicated operate and maintain solution.

DO WE SERVICE RESIDENTIAL CLIENTS?

Yes we do. Kampwater started off as a residential business and grew into Industrial works.  We have a very strong base of residential clients that we still service today.  Our residential clients has grown over two and a half thousand clients over the last fifteen years in the Western Cape.

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Kampwater has been the agents for Berson & Hanovia for more than five years.  Kampwater has completed many projects throughout the Western Cape especially through Municipalities.  We have a dedicated team that is able to assist with Engineering, Procurement and Installation of these specialised units.

IS KAMPWATER THE AGENTS FOR BERSON & HANOVIA IN AFRICA?